Frequently Asked Questions
1 Q. Product Inquiries [NMODE PRO] How to use the product?
1. Remove the protective film from the panel.
2. Gently wipe the EMS panel with a wet tissue.
3. Apply a sufficient amount of booster gel or moisturizer to the silver panel or your face.
4. After placing the device firmly against your face, please use it in the order of 'Device ON -> Remote Control ON'.
(You must apply sufficient moisture and ensure the device is in close contact to change modes or levels.)
2 Q. Product Inquiries [NMODE PRO] How to change the modes?
* LED Button
Short - Change LED
Long - LED Power ON/OFF
* Power Button
Short - Vibration Power ON/OFF
Long - Device Power ON/OFF
* Mode Button (M)
Short - Change Mode
Long - Heater Power ON/OFF Please check.
3 Q. Product Inquiries [NMODE PRO] I’d like to know the functions of each mode.
1. AUTO MODE (M) - Frequency changes in 1-minute increments and LED changes in 3-second increments (all effects automatic)
2. Lifting Mode (M)
Red MODE - Collagen production, skin regeneration, elasticity enhancement
Medium Frequency - Strong lifting, fat burning
3. Swelling Mode (LM)
Blue MODE - Acne, sebum control
Low-Medium Frequency - Gentle massage, rapid facial swelling reduction
4. Meridian Mode (L)
Purple MODE - Acne scars, skin regeneration
Low Frequency - Stimulation of fascia and surface muscles, promotion of blood circulation
5. Power Lifting Mode (LM&M)
Orange MODE - Skin radiance, firming, vitality
Low-Medium & Medium Frequency - Rapid facial swelling reduction, strong lifting
6. Fast Swelling Mode (L&LM)
Green MODE - Pigmentation, skin soothing
Low & Low-Medium Frequency - Rapid facial swelling reduction, promotion of blood circulation
4 Q. Product Inquiries [NMODE PRO] What is the recommended usage time?
The recommended daily usage time is 15 minutes, once a day.
While you may use it for longer than the recommended time,
we recommend adhering to the recommended usage time, considering that prolonged irritation can burden the skin and that extending the usage time does not necessarily maximize or speed up the effects. :)
5 Q. Product Inquiries [NMODE PRO] Do I have to use the Booster Gel?
We recommend using N-Mode Pro when your skin is sufficiently hydrated.
If you pat the skin to absorb the booster gel after use, you can see effects in wrinkle improvement. Although we highly recommend the booster gel as it is formulated with ingredients suitable for conductivity, any general moisturizing cream can be used.
6 Q. Product Inquiries [NMODE PRO] The product can't be charge.
Please first check if you have charged the device using the enclosed "company cable."
If you charge with a cable other than ours, the device may not charge or operate properly due to a voltage mismatch, and damage to the device may occur.
Please ensure you fully charge the device for at least 2 hours using the enclosed "company cable" to verify.
7 Q. Product Inquiries [NMODE PRO] The heating function isn't working.
For the heating function, you can turn it on/off by pressing and holding the (M) button.
8 Q. Product Inquiries [NMODE PRO] The vibration noise is too loud.
If the vibration noise is bothersome, you can turn it on or off by briefly pressing the power button.
Since the perceived loudness of vibration noise may vary from customer to customer, we have included a feature that allows you to turn the device on and off with a short press of the power button.
If the vibration noise is very bothersome, please turn it off before use. Please note that the level of vibration noise is not considered a machine defect.
9 Q. Product Inquiries [NMODE PRO] The power won't turn on with the remote.
For initial use, you must press the main unit power button first to operate the remote control.
When turning it back on after turning it off with the remote, you can also operate it using the remote.
10 Q. Product Inquiries [NMODE PRO] I only feel weak vibrations. Is this normal?
Since EMS stimulation focuses on inducing muscle contractions rather than strong vibrations, you may feel subtle movements.
The perceived intensity may vary depending on the mode and individual sensitivity.
11 Q. Product Inquiries [NMODE PRO] I don't feel any stimulation.
N-Mode Pro is designed to gradually stimulate the muscle layer using low, medium, and medium-low frequencies rather than directly and strongly stimulating the muscles; therefore, the stimulation may feel weak during initial use.
We recommend applying a sufficient amount of booster gel and gradually increasing the intensity. Please note that the perceived stimulation may vary depending on skin condition, the area being treated, and individual differences.
If you feel no stimulation at all under the same conditions, please check your usage method and contact our customer center for assistance.
12 Q. Product Inquiries [EYE REJUV] What are the effects of Eye Rejuv?
Eye Rejuve helps improve the brightness of the eye area by relaxing the muscles around the eyes to relieve fatigue and promote blood circulation. Additionally, LED and EMS stimulate collagen production, allowing you to expect anti-aging effects that reduce wrinkles and strengthen elasticity. Going beyond simple eye fatigue care, it is a home care device that allows you to keep the skin around your eyes young and healthy in just 10 minutes a day.
13 Q. Product Inquiries [EYE REJUV] How long should I use per day?
We recommend using it once a day for approximately 10 minutes. Since 10 minutes is the automatically set care routine, you can use it conveniently without any separate time adjustments. With consistent daily use, you will experience gradual changes not only in the brightness of the eye area but also in wrinkle and elasticity management.
14 Q. Product Inquiries [EYE REJUV] How is LED good for the skin?
Eye Rejuve uses red LEDs with a wavelength of 650nm. This light reaches the dermis layer of the skin to promote collagen synthesis and cell activation, helping to improve skin elasticity and reduce wrinkles. It also improves blood circulation to brighten dull skin around the eyes, and creates a synergistic effect by enhancing absorption when used with eye creams.
15 Q. Product Inquiries [EYE REJUV] How do I adjust the intensity?
Eye Rejuve offers three EMS intensity levels, allowing you to customize the experience to your individual eye condition and sensitivity. When using it for the first time, it is recommended to start at Level 1 and gradually increase the intensity as your skin adapts. Another advantage is that family members can each set their own intensity levels to use it together.
16 Q. Product Inquiries [EYE REJUV] Is it okay to use this even if my eyes are sensitive?
This product is KC safety certified and is safe for general use. However, please avoid using it on affected areas if you have skin conditions or inflammation. If you have sensitive skin, we recommend reducing the daily usage time or starting 2 to 3 times a week and gradually increasing the frequency while monitoring your skin's reaction.
17 Q. Product Inquiries [EYE REJUV] Can people who wear glasses use this?
Since Eye Rejuve is a wearable device, you must remove your glasses when using it. However, by taking off your glasses and investing just about 10 minutes, you can simultaneously relieve eye fatigue and improve skin elasticity, making it ideal for consistent care separate from vision correction.
18 Q. Product Inquiries [EYE REJUV] Can I use it with eye cream?
Eye Rejuve is even more effective when used in conjunction with eye cream or eye patches. Since EMS and LED help absorb active ingredients and deliver them deep into the skin, the effects of the applied products are doubled. However, we recommend applying only a small amount, as oily creams may become slippery upon contact with the device.
19 Q. Product Inquiries [EYE REJUV] Can I wash my face immediately after use?
It is not necessary to wash your face. In fact, using it over eye cream or a patch promotes absorption and enhances effectiveness. After use, simply wipe the surface of the device lightly to maintain it and ensure hygienic use for the next time.
20 Q. Product Inquiries [EYE REJUV] Can men use it too?
Eye Rejuve is a product suitable for both men and women. It is particularly effective for men who frequently experience eye fatigue due to prolonged use of PCs or smartphones, and is also recommended for those concerned about wrinkles or dark circles around the eyes.
21 Q. Product Inquiries [EYE REJUV] I feel a tingling electric shock while using it. Is this normal?
Due to the nature of the EMS function, you may feel a slight tingling or subtle stimulation. This is a normal reaction that occurs during the process of stimulating muscles to induce contraction and relaxation. However, if you find it uncomfortable, we recommend using the device at a lower intensity.
22 Q. Product Inquiries [EYE REJUV] Can I use it while wearing lenses?
For safety, it is best to remove the lenses before use. Since wearing them for a long time can cause dryness or a foreign body sensation, removing them briefly before care allows for more comfortable maintenance.
23 Q. Product Inquiries [EYE REJUV] Can children use it?
Eye Rejuv is designed based on adult skin and muscles, so its use by children is not recommended. Since skin and muscles in the growth process differ from those of adults, we recommend using it after adulthood.
24 Q. Product Inquiries [EYE REJUV] How does it compare to hospital procedures?
While it may not provide the same immediate results as hospital procedures, it has significant advantages in that it is more affordable and allows for consistent daily care. In particular, since it can be used safely at home, it is suitable for care between treatments or as part of a daily anti-aging routine.
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